Learner Resources-PSPGEN106 Conduct research and analysis Certificate II aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry Elective Units ICTPRG527 Apply intermediate object-oriented language skills Group A ICTPRG301 Apply introductory programming techniques Group A ICTPRG415 Apply skills in object-oriented design Group A ICTPRG430 Apply introductory object-oriented language skills Group A BSBCRT401 Articulate

Units of competency BSBLDR602 Provide leadership across the organisation BSBESB401 Research and develop business plans BSBAUD514 Interpret compliance requirements CUAIND311 Work effectively in the creative arts industry SITXHRM005 Manage volunteers BSBFIN501 Manage budgets and financial plans BSBCMM411 Make presentations BSBHRM525 Manage recruitment and onboarding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6201 Manage community engagement BSBINN601 Lead and manage organisational change FWPCOT5207 Implement sustainability in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and environment policies and procedures FWPCOT3302 Access and provide timber and wood product information Elective units FWPCOT2255 Store materials FWPCOT2259 Cut materials with a hand-held chainsaw FWPCOT2261 Process orders and prepare for despatch FWPCOT2263 Cross cut materials with a fixed saw FWPCOT3304 Take off material quantities FWPCOT3305 Interpret and quote from manufactured timber product plans FWPCOT4211 Monitor stock control procedures FWPCOT3310 Prepare timber or related products to meet import/export compliance requirements FWPCOT4210 Provide specialised timber product solutions BSBTEC201 Use business software applications If you require RPL Kits with comprehensive benchmarking

Learner Resources-PSPGEN106 Conduct research and analysis Certificate II aggressive or abusive customers SIRXECM002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all